DELIVERY

Yes, we deliver to construction sites, your local Lapwing depot or any of your sites across the UK.

We work hard to ensure your Lapwing experience is nothing less than excellent – from easy browsing and buying to speedy dispatch. To keep deliveries on track, we partner with the most reliable carriers and keep you updated every step of the way.

Yes, we do. Our driver’s name is Tony, and he usually covers local shipments.

We work with a selection ofcouriers who we trust to get your order delivered on time.

Please make your order by 5 pm and you’ll have it the very next day.

We understand that faulty items and returns cost time and money. Our shipping team puts great care into the way your orders are packed, so they’re ready to put to work straightfrom the box.

Mistakes like this rarely happen, but if they do, we’ll make things right immediately. Simply contact our friendly Customer Support team on 01386 551 090 or email customerservice@lapwinguk.com.

Please get in touch with Customer Support on 01386 551 090 or email customerservice@lapwinguk.com. Our helpful team will track your order, pinpoint the
problem and take steps to speed your delivery.

Definitely. We share the progress of your shipment at every stage – from order confirmation to delivery to your site or depot.

Absolutely – you’ll receive an hour delivery window to help you plan ahead.

No, unless you specifically ask them to. If your courier can’t deliver in person, they’ll leave a note to reschedule.

CUSTOMER SERVICE

Good question. In short, we get it. We understand the pressures of your projects and know the trade inside and out. So you can rely on us for cost-saving product recommendations, reliable brands and quick turnaround times that keep your jobs on track.

Our Customer Support team is available Monday to Friday, 8.30 am to 5.00 pm. You can reach us on:

T: 01386 551 090

E: customerservice@lapwinguk.com

Or connect via live webchat

We always get back to you as soon as possible – often quicker than it takes to make a cuppa! In rare instances, we might take a little longer to reach you, particularly if we need to investigate supplier or delivery issues.

It’s always worth asking us. We listen to your requirements and do everything we can to deliver the products you need – even if we don’t carry them in our core range. Call Lapwing today and ask our Product Specialist for advice.

Yes, we’d love to help. Give us a call on 01386 551 090 or email our Product Specialists at sales@lapwinguk.com to schedule a free site visit and consultation.

PRICES

All our packages are shipped recorded delivery via courier – and we’re happy to provide next working day delivery*. If you’re
sending to a destination outside mainland** UK, please contact us to arrange your order and delivery costs, rather than purchasing online.

*Next-day delivery on orders up to 5 pm, Monday to Friday. Upgraded delivery must be ordered before 5 pm, Monday to Friday.

**Excludes Highlands

Orders over £50

Please note, for orders under £50, an additional £7.50 charge is added to the cost below.

Please note, the office is closed at weekends and on all English bank holidays.

We may be able to negotiate the price of some orders. To discuss potential savings, reach out to our friendly Sales Team on 01386 551 090 or sales@lapwinguk.com, and we’ll work with you to meet your budget.

There’s no minimum order value. Simply order what you need, whenever you need it.

LAPWING

Our main depot is just outside Pershore, Worcestershire, but we deliver across the UK.

If you work in or above the ground, we’ve got you covered. We promise trusted brands, trusted products and trusted service – for every customer, on every job. 

PAYMENTS

First of all, we’re sorry for the issue. Our Accounts team will do their best to solve it straight away. Please email them at accounts@lapwinguk.com.

Our Customer Service team would be happy to help. You can reach them every weekday between 8.30 am and 5 pm on the following details:

T: 01386 551 090

E: customerservice@lapwinguk.com

Or connect via live webchat

CAREERS AT LAPWING

Thanks for your interest in joining the Lapwing team. We’re always on the lookout for new talent and would love to hear from you. Please email your CV and a cover letter to hr@lapwinguk.com.

E: customerservice@lapwinguk.com

RETURNS AND REFUNDS

We’re happy to accept returns of unused items within 30 days of purchase. Larger orders may incur a carriage charge.

To arrange your return, speak to our Customer Service team Monday to Friday, between 8.3 am and 5 pm. You can reach them on:

T: 01386 551 090

E: customerservice@lapwinguk.com

What's your refund policy?

We assess every case
individually, so please discuss the details of your order with our helpful Customer Service team. They’re available weekdays between 8.30 am and5 pm on:

T: 01386 551 090

E: customerservice@lapwinguk.com

Or connect via live webchat

PRODUCT ISSUES

What should I do regarding issues with my product?

We’re sorry to hear you’ve having problems with your purchase. Our Customer Service team would be happy to help. You can reach them weekdays between 8.30am and 5pm on:

T: 01386 551 090

E: customerservice@lapwinguk.com

Or connect via live webchat

We’ll always do our best to help. The first step is to chat with our Customer Service team, so we can learn more about the item and issue. Get in touch weekdays between 8.30am and 5pm on:

T: 01386 551 090

E: customerservice@lapwinguk.com

Or connect via live webchat